contact & Help

“MyGuyd is the future of travels. It is all about a fair treatment of tourists AND guides.”

Raphael Schleuning, CEO & Founder

FAQs

Most frequent questions and answers

MyGuyd is a Marketplace for guides and there tours. You can find individual offers from locals and get access to a unique experience that has nothing to do with the common Mainstream.

Everyone can sign up to be a guide. You just need to be at least 18 years old and accept our Terms and Conditions.

The big part of the cake goes to your guide. We just keep a commission of 20% of the paid price. Like this we can maintain the platform and improve our services. If a guide is very active, he or she can become a “Power Guyd”, which reduces the commission to 15% or even 10%.

That depends on the offer. Some guides allow you to cancel the tour within a certain time period. In that case you will receive a full refund.

The payment method depends on the offer. However, you will have to pay the commission in order to confirm your booking. Payment methods are Credit Cards and Paypal. It might be, that your guide just accepts cash in the local currency. Please read the description of the tour for more information.

Unfortunately this is currently not possible. If you are not happy, make use of the rating system, to let other travellers know, what you didn´t like. Don´t be shy to tell your guide during the tour, if something is not pleasant for you.

A new experience

Do you have any further questions, feedback or complaints? Please let us know.

  • contact@my-guyd.com

Find out how MyGuyd works

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